Golden Ocean Realty is committed to protecting the privacy and confidentiality of personal information collected from individuals who visit our website or use our services. This Privacy Policy outlines how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles set out in the Act. 

Collection of Personal Information 

Although much of the content of Golden Ocean Realty’s website may be accessed without providing personal information, access to customer service and support via its website or by other means, will necessitate providing personal information. 

Specifically, we may collect individuals’ personal information through various channels, including our website, in-person interactions, email, telephone, or other means, including scanning documents. The types of personal information we may collect includes: 

• Full name 

• Contact information (e.g., address, email address, phone number) 

• Property details (e.g., property address, property features and images) 

• Financial information (e.g., bank account details, credit card information) 

• Identification information (e.g., driver's license, passport) 

• Employment details 

• Any other information necessary to provide our services 

Use of Personal Information 

We may use personal information for the following purposes: 

• Providing real estate services and managing property transactions 

• Communicating with clients, customers, and potential buyers or sellers 

• Processing payments and financial transactions 

• Conducting market research, analytics, and improving our services 

• Complying with legal obligations and regulatory requirements 

• Resolving disputes and enforcing our terms and conditions 

It is possible that in the future we might use customer’s personal information for presently unanticipated purposes not previously declared in our privacy policy. If this occurs, this privacy policy will be revised and re-published to reflect the new situation. 

Disclosure of Personal Information 

We may disclose personal information to third parties in the following circumstances: 

• Service Providers: We may engage third-party service providers, such as IT support, and marketing agencies, who must have access to personal information to perform their services for us. 

• Business Partners: We may share personal information with trusted business partners who collaborate with us to provide services to our clients. 

• Legal Obligations: We may disclose personal information if required by law or when necessary to protect our rights, property or safety, or those of others. 

If it becomes necessary for third parties to access personal information, we will take reasonable steps to ensure that the third parties concerned are bound by confidentiality and privacy obligations in relation to the protection of personal information.  

As far as we are aware at this time, no company we deal with that might have access to your data is located outside of Australia, however, due to the possible international nature of other businesses activities, we cannot guarantee your personal information will not be transferred overseas. Presently, this is unlikely. 

Security of Personal Information 

We take reasonable measures to protect personal information from unauthorized access, use, disclosure, or loss, and have implemented physical, technical, and administrative safeguards to secure the information we collect. However, please note that no method of transmission over the internet or electronic storage is 100% secure. 

Access and Correction of Personal Information 

Individuals have the right to access the personal information we hold about them and to request corrections if necessary. To exercise this right, individuals may contact us using the contact details provided in this Privacy Policy. 

Retention of Personal Information 

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When personal information is no longer needed, we will take reasonable steps to securely delete or de-identify it. 

Cookies and Tracking Technologies 

Our website may use cookies to enhance user experience, analyse trends, and gather demographic information. By using our website, you consent to the use of cookies. We will not track you. 

Changes to this Privacy Policy 

We reserve the right to modify or update this Privacy Policy at any time. We will publish any material changes by posting the updated Privacy Policy on our website or through other communication channels, as may become necessary from time to time. 

Contact Us 

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: 

Golden Ocean Realty: admin@goldenoceanrealty.com.au or 0423 504 490. 

We will endeavour to respond to your inquiries in a timely manner.  

You may also contact the Information Commissioner at: https://www.oaic.gov.au/privacy 

By using our website or engaging with our services, you acknowledge that you have read, understood, and accept the terms and conditions of this Privacy Policy.